you can search for it using the search function on our webpage or also in the “tags” just
enter anything you are looking for. If you still cannot find your product, please contact us at
contact@spark-free.com.

Please contact us to see if we can back order the product.

Please refer to the returns policy for that.

Please first check the size chart and measure correctly as indicated. Sometimes you find even short videos about how to do that. In case of doubt please contact us.

Yes, you can either reduce the number of items to zero in the shopping basket or if you
have completed your order already and it is not shipped please contact us so we can refund
it immediately. Should the order been shipped already, please return in as stated in our
return policy.

Please document immediately the transport service at reception and take photos to document the damage. If you are not 100% sure that the content is fine, please refuse the delivery.

Please check against the packing list and should you have ordered the wrong reference please return and order again the right reference. Should we have sent you the wrong reference please contact us and we will send you the correct product at no cost after receiving the wrong reference at our warehouse.

We ship worldwide. Currently due to Brexit we do not ship to the UK. For more details, please refer to our shipping policy.

We work with different transport services so you can choose the ideal solution for your needs. You can choose amongst several options during the check-out process and rates will be calculated exactly for your needs at the same time.For more details, please refer to our shipping policy.

You can choose amongst several options during the check-out process and rates will be calculated exactly for your needs at the same time. For more details, please refer to our shipping policy.

We do our best to send the order same do or following day pending when you order. Then it depends on the shipping option you have chosen. For more details, please refer to our shipping policy.

After you completed your order you will receive a tracking code and a link where you can follow your shipment. For more details, please refer to our shipping policy.

Please check out first the shipment link that was sent after completing your order. Please contact the shipment company first and see if they can help you via their webpage or customer support. Should this not work for some reason please contact us as contact@spark-free.com.

Yes, we do with very few exceptions. For more details, please refer to our return policy

No problem. Please contact us as soon as possible. Should the product not have been
shipped we refund immediately. If it is already ship you can return it to us and we will
reimburse the product price. For more details, please refer to our return policy.

Please contact us immediately via email at contact@spark-free.com. Please send along a short description and photos and we will take care of your problem immediately.

Please refer to our return policy.

No problem. Please contact us as soon as possible. Should the product not have been shipped we refund immediately. If it is already ship you can return it to us and we will reimburse the product price. For more details, please refer to our return policy.

we accept credit card payment for Amex, Mastercard and Visa. We also accept paypal payments and Apple pay.

Yes, we used latest technology with proven providers and only encrypted transfers.

Yes, we have to charge French VAT as we are a French based company.

Please try another payment method or contact your bank or credit card issuer.

Our gift cards are valid for 2 years.

Please place an order first, then enter the gift card code in the corresponding field.